Jennifer Palmer Eaton
            11617 Sw Waterthrush Ter, Beaverton, OR 97007
        (503)598-9660 Home or jennilynn311 at  yahoo dot com

Education:   MS Technical Communication / Human Computer Interaction
             Rensselaer Polytechnic Institute, Troy, NY
             Conferred 2001; IBM sponsored
             BA English, California State Dominguez Hills, CA 1994

Skills:  Platforms: WinNT/2000/XP, Linux, UNIX
         Languages: SGML, HTML,
         Programs:  Eclipse, Source Code Version Control, Hummingbird, Office, Word, PowerPoint,
                    Excel, Visio, IBM Decision Support Center UCD Tool, BRIO reporting tool, Pipeline

Work History:


IBM Beaverton, OR
May 2005-present
Business Operations for User Technologies
   -Prepare yearly and quarterly forecasts for an organization of 450 people
   -Run 3rd line staff meetings, staffing meetings, and Global Development program management
   -Lead staffing by effectively tracking and reporting organizational profile and hiring decisions
   -Lead the co-op and speed team effort identifying candidates that meet our skills gaps.
   -Coordinate and run the global development effort by gathering requirements, meeting with China counterparts, and outlining mission transfer effort.

IBM Beaverton, OR
2005
   -Open Source Steering Committee Project Manager
   -Prepare presentations for OSSC approval on IBM projects.
   -Gather License and Legal agreements for Open Source products that need approval.
   -Write DOU's with other parts of the company that are using the Open Source.
   -Work with development to find alternatives where needed to create the storage product needed.

IBM Beaverton, OR
2004
Advisory Functional Test Engineer
    -Led a team of testers in successful exit of the IBM San File system administrators functional verification test, including executing tests, tracking and reporting progress, and resource planning.
    -Testing the Linux version of the Multiple Device Manager, including install, configuration, and integrated verification tests.


IBM San Jose, CA
2003-2004
Advisory Human Factors Engineer
     -Designed and wrote the Command Line Interface Human Computer Interaction Specification for IBM's next-generation on-Demand storage  management software product.
     -Created product graphical user interface panels in accordance with corporate GUI guidelines, coordinating user input and development to insure consistency and user-friendliness.
     -Conducted field studies with large enterprise users creating personas for future product features and designs.

IBM San Jose, CA
1998-2003
Staff Software Engineer/Technical Project Lead
     -Participated in prototyping IBM's next-generation on-Demand storage management software product, leading a team through a complex
     release cycle with technical expertise.
     -Launched the StorWatch Expert 2.0 product, creating and testing a new help system for the product's tape portions in coordination
      with development staff.
     -Participated in and documented User-Centered Design studies, collecting data for the Information Development team from the requirements stage through the final design evaluation.
     -Tracked schedules, defects, and Design Change Requests in addition to facilitating product development design meetings,specification reviews and advocating hands-on product experience.
   -Created and managed transition plans for product Graphic Design, User-Centered Design,
    and Information Development as their missions transferred between organizations.

IBM San Jose, CA
1996-1998
Senior Associate Software Engineer/Technical Writer
   -Authored Network File System  Performance/Tuning Guide and marketing and support web presence.
   -Created Data Facility Storage Management Subsystem  for Access Method Services guides and advanced catalogs.

Home Savings of America Beverly Hills, CA
1993-1995
   -Junior Multiple Family Loan Officer underwriting multi-million dollar loans for the banking industry.

Pier One Santa Monica, CA
1990-1993
   -Sales associate; Assistant store manager.

AWARDS/ACTIVITIES:
   -US Patent Application #20030144874 (Pending)
   -Elementary class room assistant
   -Lego Robotics Team Leader
   reated and managed transition plans for product Graphic Design, User-Centered Design,
    and Information Development as their missions transferred between organizations.

IBM San Jose, CA
1996-1998
Senior Associate Software Engineer/Technical Writer
   -Authored Network File System  Performance/Tuning Guide and marketing and support web presence.
   -Created Data Facility Storage Management Subsystem  for Access Method Services guides and advanced catalogs.

Home Savings of America Beverly Hills, CA
1993-1995
   -Junior Multiple Family Loan Officer underwriting multi-million dollar loans for the banking industry.

Pier One Santa Monica, CA
1990-1993
   -Sales associate; Assistant store manager.

AWARDS/ACTIVITIES:
   -US Patent Application #20030144874 (Pending)
   -Elementary class room assistant
   -Lego Robotics Team Leader
   -Stock Options